Shipping & Return
Please estimate 3-5 business days for shipping & handling. We strive for 3 days. In scenario where we find more reliable and faster shipping alternatives, we sometimes will switch shipping couriers to expedite the shipment, without notice. No additional costs would be incurred by the customer.
Q: WHERE DO YOU SHIP TO?
- We ship across Canada.
Q: WHAT ARE YOUR DELIVERY METHODS?
- We reserve the rights to use any shipping providers including 3PL.
- 90% of the orders will be shipped via Canpar, UPS or Purolator.
- If you would like to arrange your own shipment method please talk to one of our Customer Service Representatives.
- In scenarios we find a more reliable and faster shipping alternative, we sometimes will switch shipping courier to speed up the delivery, without notice. No additional costs would be incurred by the customer.
Q: WHAT IS THE COST OF SHIPPING?
- It depends on (i) your shipping address and (ii) the product you are ordering.
- At Checkout, you will be asked to enter your Shipping Address. The next page will tell you your exact Shipping costs.
Q: CAN I REDUCE MY SHIPPING COSTS?
- We recommend ordering 2 items (same or different) or more at a time to minimize the Shipping Cost.
Q: HOW LONG UNTIL MY ORDERS ARRIVE?
- Standard Shipping: within 3-5 business days when order is placed by 12pm ET (noon).
- Allow extra time for deliveries to non-major centres and remote locations. Shipping times may be also impacted by weather conditions and other uncontrollable factors.
Q: WHAT IF I WAS AWAY OR I MISSED THE DELIVERY DRIVER?
- If for any reason a parcel was unable to reach you and returned, an additional shipping fee of $9.98/unit will be applicable.
Q: HOW DO I TRACK MY ORDER?
- We will provide a tracking number on your invoice as well as by email.
Q: WHAT IS YOUR MINIMUM ORDER?
- There is no minimum order at BuyLabel.ca
- All returns must be pre-authorized and have a Return Authorization (RA) number from one of our Sales Representatives.
- Non defective returned merchandise (i.e. wrong order) is subject to a 25% restocking fee.
- All packages must be sent to our warehouse (see contact address) boxed via prepaid freight with a copy of the invoice.
- All returns must be initiated within 30 days of purchase.
- All returns within 30 – 60 days of purchase will receive merchandise credit (less 25% restocking fee).
- No returns after 60 days.
- Shipping cost will not be reimbursed on returned or refused merchandise.
- Clearance Items are non-returnable. No exceptions.
- Once your return is received, we will notify you by email and process your refund/exchange within 5 business days.
If your situation is not listed in this policy or for other unique circumstances; please call Customer Support at 1-855-886-1900 to discuss with us.
Q: How do I get an Return Authorization (RA) Number?
- Contact one of our Customer Support via email or toll free phone (1-855-886-1900) during business hours (M-F 9:00am-5:00pm ET).
- We will issue you an RA#, as well as an email containing simple return instructions.
Q: What address do I send my return back to?
- The return address is always listed in the BODY of the Return Authorization email you receive from us.
Q: Who pays for the return shipping?
- If an item is ordered in error, the customer is responsible for all shipping charges – both the original shipping charges and return shipping shipping charges.
- If a shipment is deemed to be our error, we will determine if a return shipping label is sent, or if the items can be kept/discarded.
Q: How long does it take to process a return?
- Once the return is received, it will be processed within 5 business days. Typically it takes 24-48 hours to see your funds returned to your credit card.